1. Cover the laptop in bubble wrap or soft foam.
2. Place the laptop in a box small enough to prevent it from shifting around during shipping.
3. Place a note inside the box detailing the problems you are having with the laptop (LCD, motherboard, LCD, etc.). Include your name, address and phone number.
4. Seal the box with heavy-duty packing tape.
5. Mark the outside of the box "Fragile!" in bright red ink.
6. Ship the package to our Central UK location! Our address can be obtained here.
If you need additional information or special care for laptop CCFL repair or laptop motherboard repair, please contact us—we’re happy to help! or call our work shop at 01282 850329 our UK web site is at www.laptop-repair.me.uk
Shipping Address:
Yes we can
fix it, |
If a U.K. customer decides not to go ahead with the repair once we have estimated the cost
or we are unable
to repair it we will charge a �20+VAT handling and postage fee to return your laptop via
insured courier. European and American customers are advised to email us for shiping
charges at 
Please remember when at US mail office to add insurance, and send a sensible $ value (see next line) since this is a repair item to be repaired and returned to origin NOT A IMPORT.
Do not specify item worth more than a replacement cost, as customs might add import duty and tax to your item (please clearly state the item is to be returned to your country of origin after repaired) it also clarifies to specify www.lcdrepair.net or www.uklaptop-repair.com on the customs form.
Please write my UK Tel. # 01282 854602 and your USA Tel. # clearly on the box
Please do not use felt tip pens as they can smudge, we suggest a print from your printer preferably a laser since that cannot run if wet,
If you do use a ink jet/bubble printer please place clear tape over the writing to protect it.
REPAIR and SERVICE
If your laptop is damaged or faulty there are a number of ways we may be able to help. If
you wish we can
arrange for collection of the machine, and packaging. Various standard charges are
detailed at the bottom
of this page.
Repairs
If your machine requires repair you will need to send it to us for an estimate. Please
print and
complete our Repair Authorisation Form and send it with the machine to us at: Address
Above
Please ensure your laptop is well packaged, in a strong box with at least three inches of
clearance all around the laptop and plenty of packing. Please also ensure that you use an
insured courier service, as we are not liable for any machine that does not reach us
intact!
If you decide not to go ahead with the repair once we have estimated the cost or we are
unable
to repair it we will charge a �20+VAT handling and postage fee to return your laptop via
insured
courier.
Please read the Repair Terms and Conditions below before sending your laptop to us.
Please note we do not repair desktop computers, printers, peripherals or projectors at
present.
Software
We can reinstall your operating system and drivers for you. Most commonly we would do this
after a new
hard drive has been fitted, but for various reasons you may wish to take advantage of this
at other times.
We will not normally install other software, and we will require you to supply us with
evidence that you hold
an appropriate license. If required we will download drivers as part of this service.
There is a standard charge for this, depending on whether you have a CD with your laptop
or not. Please
note this process will destroy any existing data on the laptop.
Upgrades
Upgrading laptop memory and hard drives is usually straightforward, however if you wish we
will carry out
this work for you. Charges are as for software.
Insurance Report
If your laptop is damaged and your insurers require a engineers report we can provide
this, you will need to
send the laptop to us for inspection, the price for this service includes returning the
machine to you by
insured carrier. Again for an extra charge we can arrange for the machine to be collected
from you.
Repair Terms and Conditions
By sending your laptop to us for repair you are indicating that you have read, understood
and agree to the
these terms and conditions, so please read them!
If the cost of a repair, fix or workaround does not exceed the Minimum Charge (currently
�70+VAT) you
agree we can go ahead and that you will pay this charge.
If the cost would exceed the Minimum Charge we will provide you with an estimate for
repair. If you decide
not to accept this estimate then we will make a �20+VAT handling charge to cover labour,
postage and
packaging to return the laptop to you. If you decide not to pay this charge we will
dispose of the laptop for
you.
You are agreeing to pay for any work we have carried out on your behalf, whether you have
instructed us
verbally, by phone, by fax, by email, in writing or via any other medium or via a third
party. We will not
charge you more than the Minimum charge without your agreement.
It is the responsibility of the customer to ensure that charges are paid for and return
arranged. We will not
normally release repairs until payment has been received. We may insist on payment being
made by
cleared funds. We reserve the right to dispose of machines after three months where
payment has not
been made, to minimize costs. No fix no fee Except for System logic motherboard
repair-diagnostic min �35.
6 months extended warrantys available for �50 extra upon reqest.
If payment is late and not received on time we may need to charge £10 min per month storage fee for safe storage of your unit
These Terms and Condition apply regardless of whether a signed Repair Authorisation Form
is submitted
with the laptop.
And finally .... back up your data - we cannot accept responsibility for it's loss!
Thankyou, We look forward to doing an excellent repair work for you. Robert, Manager. UK PC Repair LTD #5614095